Excellence is everything.
TSourcing was built on a simple idea: a restaurant's phone should be answered by someone who knows the menu, every time, without pulling a crew member off the make line. Today that idea runs at 2,000+ locations, with human agents and Ezra Voice AI on the same operation.
- 2,000+QSR locations served
- 400+Brands & operators
- 1,000+Trained order agents
- 24/7Across 4 redundant call centres
Technology and the human touch — not one or the other.
Combining cutting-edge technology with a humanistic approach, TSourcing serves your customers with integrity and excellence as its cornerstones. Business processes based on our clients' needs form our roadmap for innovation: talented people equipped with the latest tools on one side, and quality-tested integration and infrastructure on the other.
We say what we'll do — speed of answer, accuracy, ticket — and report it weekly.
Every call recorded, sampled and coached. World-class trained, quick, friendly, solution-oriented.
Customers' needs change; we stay on the trending channels and bring the innovation to your order line first.
One engine behind the order line.
TSourcing is a core part of the Tribe Consulting QSR stack. Ezra AI takes orders with conversational AI; TSourcing and Kanekt365 run the human + AI order-taking operations behind it; Tribe Consulting provides the 2,000+ people, the sites and the TIOS platform; CodingKey provides the engineering. The model is proven end to end because we run our own companies on it.
Explore the Tribe ecosystemMeet the senior management.
Leaders from business process, customer experience, sales and technology — applying combined skills to customer delight and client success.
Nadeem BajwaPresident & Co-FounderNadeem arrived in Fort Wayne, Indiana, in 1991 and started on a delivery route. Today he leads Bajco Group — 283 restaurants, 5,000+ people and one of America's largest pizza franchise operations. TSourcing began in 2022 as the fix for his own post-COVID staffing crisis: every call answered, without pulling crew off the line. He is Multi-Unit Franchisee's American Dream MVP (2026) and No. 58 on the Franchise Times Restaurant 200.
Modood AhmedCo-FounderModood is the founder and CEO of Tribe Consulting, one of Pakistan's largest BPO organisations with 2,000+ professionals, and the partner behind TSourcing's people, sites and TIOS operating platform. He has worked in the outsourcing industry since 2004 — starting on the frontline, with roles at TRG, IBEX Global and oDesk — and founded Tribe in 2014 with no institutional capital. Tribe is a three-time P@SHA ICT Award winner, including Best in BPO in 2024 and 2026.
Dr Khurram ShahzadChief Technology OfficerKhurram leads technology at TSourcing — telephony, POS integrations and the data and AI systems behind every order. A computer scientist and technical project manager with more than a decade of enterprise software delivery, he holds a PhD from the National University of Sciences and Technology (NUST), completed with a perfect 4.0 CGPA, and graduated first with a gold medal in BS Computer Science across all 203 campuses of the Virtual University of Pakistan.
Mateen MughalChief Revenue OfficerMateen leads revenue at TSourcing — new brand partnerships, account growth and the commercial side of every programme. He brings 20+ years in business operations, revenue growth and customer experience, having led large-scale contact centres and CX teams to measurable gains in efficiency, profitability and service quality, and now applies AI and automation to help restaurant operators scale.
- Elliot MasonCampaign Manager
- National pizza franchises
- Multi-unit QSR operators
- Publicly traded restaurant groups
- Regional pizza brands
- Franchisee groups
Built for brands with a thousand stores and a procurement team.
TSourcing is a Tribe Consulting company — 2,000+ professionals, 4 countries, operating since 2014. Every engagement runs on TIOS, with the documentation your security team will ask for.
- SECURITYPCI DSS compliant
- AUDITSOC 2 Type II audited
- STANDARDISO/IEC 27001 certified
- CONTINUITY4 sites, no single point of failure
- INTEGRATIONPOS-integrated, brand by brand
- PLATFORMRun on TIOS · Tribe Consulting
Ready to take the phones off your team's plate?
A 20-minute demo: hear a live order, see it land in a POS, and get a quote for your store count.