The lane, taken care of.
Ezra Voice AI takes the drive-thru order in natural conversation, confirms it on screen, and drops it into the kitchen queue — with a TSourcing agent on standby for anything unusual. Faster lanes, fewer errors, crew on the food.
Greet, take, confirm, hand off — every car.
Consistent greeting times at peak, an order the guest has seen and confirmed before the pay window, and a human in the loop the instant one is needed. Your crew keeps their hands on the food, not the headset.
- AI on the speaker post — same menu, same voice, every store
- Order confirmation on the display before the pay window
- Live agent hand-off in under a second, context intact
- Throughput, accuracy and hand-off rates reported per store
Before and after the lane goes hybrid.
One crew member, three jobs.
Headset, register and expo at once. Greetings slip at peak, orders get repeated, and the make line waits on the lane.
The lane answers itself. People stay on the food.
Ezra greets every car in the same tone, confirms the order on screen, and escalates only the exceptions to a TSourcing agent — never to the crew.
Drive-thru, answered.
How does drive-thru AI work with my existing speaker post and menu board?
Ezra connects to the lane audio and the order-confirmation display. The guest speaks as usual, sees the order on screen, and confirms. The order flows to the kitchen through your POS integration.
What happens if a guest has a complex or unusual request?
Ezra hands the lane to a live TSourcing agent in under a second with the conversation context intact. In-store crew are never pulled to the headset unless you want them to be.
Will it slow down my lane?
The goal is the opposite: consistent greeting times, no headset juggling at peak, and a confirmed order before the pay window. Throughput and accuracy are reported per store.
Can I run AI at the drive-thru but keep humans on the phone?
Yes. Channels are configured independently — many brands run AI-first on the lane and agent-first on the phone, or the reverse. See Hybrid operations.
What's required to pilot?
A scoping call to confirm POS, lane hardware and menu configuration, followed by a pilot at a first group of stores. Timelines are agreed up front.
See the lane run on AI.
Book a demo: hear Ezra take a drive-thru order, watch the hand-off, and scope a pilot for your stores.