Answers, up front.

TSourcing runs phone and drive-thru order-taking for quick-service restaurant (QSR) and pizza brands. Trained agents and Ezra-powered Voice AI answer every order call 24/7, upsell gently, and key the order straight into your POS — so in-store staff stay focused on the make line.

QSR, pizza and fast-casual brands in the United States — from multi-unit franchisee groups to national, publicly traded restaurant companies. Most clients start with a pilot on a group of stores and roll out region by region.

Agents (or Ezra Voice AI) enter the order directly into your POS during the call, so your store sees it in the normal queue — no re-keying, no separate tablet. Integration is set up per brand; the integration fee depends on your POS.

Yes. You choose the mix per daypart and per store: all-human, all-AI, or hybrid (for example, Ezra on overflow at peak and agents after hours). Hand-offs between AI and agents happen on the same operation, so nothing is lost between a bot and a person.

Inbound phone orders, drive-thru (AI-assisted with human backup), text/SMS ordering via Voice AI, and store-related calls such as order status or hours. Outbound campaigns can be scoped separately.

Yes — gently. Agents and Ezra offer a relevant add-on (sides, drinks, desserts, deals) once per order, in your brand's tone. Upsell scripts follow your menu and current specials, which you can change on the fly.

Calls are routed across a pool of 1,000+ agents and four call-centre sites, with Ezra Voice AI available for overflow. Capacity is planned to your historical call curve, so wait times stay low at peak instead of calls going unanswered in-store.

Yes. Agents are trained on your policies for order status, remakes, hours and store information, and escalate to your store or district manager by the rules you set.

Ezra is the conversational AI built for restaurant ordering that powers TSourcing's Voice AI. It holds natural, human-like conversations on the phone and at the drive-thru, understands interruptions and corrections, confirms accuracy, and places the order into your POS.

Ezra hands the call to a live TSourcing agent on the same operation in under a second, with the conversation context intact. The guest never has to start over.

Ezra supports English and Spanish ordering. Additional languages can be scoped for your brand. (CONFIRM current language list before launch.)

Yes. Ezra is configured per brand — menu, modifiers, deals and store hours — and learns from each interaction to make future orders faster and more personalized.

After a scoping call, a typical launch runs: POS integration and call routing → agent recruiting and menu training → a pilot on a first group of stores → roll-out region by region. Timelines depend on POS and store count and are agreed up front.

No. Your existing store numbers are forwarded to TSourcing via IVR. Nothing changes for the guest.

TSourcing integrates brand by brand with the major QSR and pizza POS platforms. Tell us your POS on the demo call and we will confirm the integration path and fee.

Pricing tiers start at groups of 10 stores; smaller groups are considered case by case. Franchise stores are counted as part of the brand group.

Per call, with no set-up fees and no long-term contract. Recruiting, training, IVR, call recording, QA and reporting are included. Rates are tiered by store count — franchise stores count as part of the group — and are quoted on your demo call.

No set-up fees and no long-term contract. The only variable is a one-time integration fee that depends on your POS.

Recruiting, hiring and training of agents; IVR and routing; call recording; QA and mystery shoppers; campaign management; the reporting portal; and a help-desk hotline for your stores.

TSourcing is a Tribe Consulting company and operates to the Tribe Standard: PCI DSS compliant, SOC 2 Type II audited and ISO/IEC 27001 certified, with four redundant call-centre sites and 24/7/365 operations. Compliance documentation is available under NDA on request.

TSourcing is part of the Tribe Consulting ecosystem — one of Pakistan's largest BPO/BPM providers, founded in 2014 with 2,000+ professionals across four countries. Tribe provides the people, sites and TIOS operating platform; Ezra AI provides the conversational AI; TSourcing runs the QSR order-taking operation.

Agents work from four redundant call-centre sites in the Tribe network, with US leadership and campaign management. Sites are staffed 24/7/365 with site redundancy so operations never stop.

Every call is recorded and sampled for quality assurance, with mystery-shopper checks and coaching. Recordings and QA scores are available in your reporting portal.