Solutions

One order line. Four ways to run it.

Phone, drive-thru and text ordering for QSR and pizza brands — delivered by trained agents, Ezra-powered Voice AI, or a mix you configure store by store.

01 · Human agents

Phone order-taking

Trained agents answer every order call in your brand's voice, upsell gently, and key the order directly into your POS — 24/7, across 1,000+ agents and four sites.

  • Menu-trained, brand-scripted
  • Gentle upsell on every call
  • Direct POS entry
  • Recorded and QA-scored
Explore phone order-taking
02 · Powered by Ezra

Voice AI

Conversational AI for phone and text ordering that understands interruptions, confirms accuracy, and hands off to a live agent on the same operation the moment it matters.

  • Natural, human-like dialogue
  • English and Spanish
  • Learns your menu and specials
  • Sub-second human hand-off
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03 · Lane automation

Drive-thru

Ezra takes the lane order, confirms it on screen, and drops it into the kitchen queue — with a TSourcing agent on standby for anything unusual. Faster lanes, fewer errors.

  • AI on the speaker post
  • Human backup, always
  • Order accuracy confirmed
  • Throughput at peak
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04 · Human + AI

Hybrid operations

Start human, add AI, or blend both. You set the mix per daypart, per store and per channel, and change it as your confidence grows — without changing vendors.

  • Overflow rules at peak
  • After-hours coverage
  • Per-store configuration
  • One vendor, one report
Explore hybrid operations
Trusted by publicly traded US restaurant brands
  • National pizza franchises
  • Multi-unit QSR operators
  • Publicly traded restaurant groups
  • Regional pizza brands
  • Franchisee groups
  • 2,000+
    QSR locations served
  • 400+
    Brands & operators
  • 1,000+
    Trained order agents
  • 24/7
    Across 4 redundant call centres
Enterprise-grade, by default

Built for brands with a thousand stores and a procurement team.

TSourcing is a Tribe Consulting company — 2,000+ professionals, 4 countries, operating since 2014. Every engagement runs on TIOS, with the documentation your security team will ask for.

  • SECURITYPCI DSS compliant
  • AUDITSOC 2 Type II audited
  • STANDARDISO/IEC 27001 certified
  • CONTINUITY4 sites, no single point of failure
  • INTEGRATIONPOS-integrated, brand by brand
  • PLATFORMRun on TIOS · Tribe Consulting

Ready to take the phones off your team's plate?

A 20-minute demo: hear a live order, see it land in a POS, and get a quote for your store count.

CallBook a demo