Phone order-taking, in your brand's voice.
Menu-trained agents answer every order call, upsell gently, and key the order directly into your POS — so your in-store team never has to choose between the phone and the make line.
Your order line, run by experts.
TSourcing is a dedicated QSR order-taking operation: 1,000+ trained agents across four redundant call-centre sites, taking phone orders for 2,000+ locations. Agents become an extension of your staff — open 24/7, following your scripts, changing specials on the fly.
- Every call answered — 24/7/365, with overflow across sites
- Direct POS entry: the order is in your queue before hang-up
- Gentle, scripted upsell once per order
- All calls recorded, QA-sampled and mystery-shopped
- Store hotline for your managers when they need us
Four steps. Every order.
- 01Customer calls your store
Your existing number, forwarded via IVR. Nothing changes for the guest.
- 02Routed in seconds
The call reaches the first available agent — or Ezra Voice AI — by the rules you set per store and daypart.
- 03Order keyed into your POS
Accurate, gently upsold, and in your store's queue before the call ends.
- 04Your team makes & delivers
In-store staff stay on the line that matters: the make line.
Higher tickets. Lower labour cost. Happier stores.
- Increase average ticket
Agents and Ezra upsell gently on every call — sides, drinks, desserts.
- Never miss a call
24/7 coverage with low handle times. Every ring is a transaction.
- Decrease labour cost
Pay for call handling, not full-time order-takers on every shift.
- Improve in-store productivity
Staff focus on the make line and dine-in guests, not the phone.
- Raise customer service
Quick, friendly, solution-oriented agents trained on your brand.
- Reduce employee turnover
Take the phones off the floor and in-store morale rises.
Everything your order line needs, on one per-call rate.
No set-up fees. No long-term contract. Recruiting, training and quality are our job, not yours.
- Recruiting, hiring and training
- IVR and call routing
- All calls recorded
- QA and mystery shoppers
- Campaign management
- Reporting portal
- Store help-desk hotline
- Overflow to Ezra Voice AI (optional)
Phone order-taking, answered.
How are agents trained on my brand?
Every agent completes menu, modifier and brand-script training before taking a live call, then continues with QA coaching. Specials and LTOs are pushed to the floor the day they change.
Can agents see my store's hours, delivery zones and promos?
Yes. Store-level data — hours, delivery zones, current promotions, make-times — is maintained in the agent desktop so guests hear accurate answers for their store.
What is the average speed of answer?
Staffing is planned to your historical call curve by daypart, with overflow to additional sites and Ezra Voice AI at peak. Target speed-of-answer and abandonment thresholds are agreed in your SLA and reported weekly.
Do you handle store-related calls, not just orders?
Yes — order status, hours, directions, remakes and complaints, escalated to the store or district manager by the rules you set.
Do I need new phone numbers?
No. Your existing store numbers are forwarded to TSourcing via IVR; the guest dials the number they always have.
Ready to take the phones off your team's plate?
A 20-minute demo: hear a live order, see it land in a POS, and get a quote for your store count.