AI that takes the order — and knows when to hand it over.
Ezra runs phone, text and drive-thru conversations that feel natural, confirms accuracy, and places the order in your POS — with a trained TSourcing agent one hand-off away on the same operation.
Built on a proven human operation. Not instead of one.
Most restaurant voice bots are a separate vendor with nowhere to escalate. TSourcing Voice AI runs on the same operation as our 1,000+ agents — so when Ezra hands off, a person who knows your menu picks up mid-conversation. You get AI economics without the dead-ends.
- Human agents and AI share one queue, one report, one SLA
- You decide when AI answers first — by store, daypart, channel
- Every AI conversation is recorded and QA-scored like a human call
What Ezra does on every call.
- Natural dialogue
Guests can interrupt, correct themselves and speak naturally. Ezra understands accents and context, and asks only what it needs to.
- Menu intelligence
Configured per brand — items, modifiers, deals, hours — and continuously learning from every interaction to make repeat orders faster.
- Accuracy confirmed
Every order is read back and confirmed before it's placed. Low-confidence items are clarified, not guessed.
- Straight into your POS
Orders land in the store's normal queue via the same integration your agents use — no tablet, no re-keying.
- Human hand-off
A complex request, a complaint, or a guest who asks for a person: Ezra escalates to a live TSourcing agent in under a second, context intact.
- Multi-channel
Phone, drive-thru and text ordering from the same brand configuration — one menu, one voice, every channel.
Three ways brands roll out Voice AI.
Every rollout is configured per store and reversible. Most brands start with overflow and expand as the data comes in.
Design your mix- Overflow first
Agents answer; Ezra takes calls that would otherwise wait at peak. Zero risk to guest experience, immediate reduction in abandoned calls.
- After-hours and low-volume dayparts
Ezra answers first when volume is low; agents cover the busy windows. Lower cost where it makes sense, human service where it counts.
- AI-first with human backup
Ezra answers every call and the lane; agents handle escalations only. The lowest cost per order, with the safety net still in place.
Voice AI, answered.
What is Ezra Voice AI?
Ezra is the conversational AI built for restaurant ordering that powers TSourcing's Voice AI. It holds natural, human-like conversations on the phone and at the drive-thru, understands interruptions and corrections, confirms accuracy, and places the order into your POS.
What if the AI can't handle a request?
Ezra hands the call to a live TSourcing agent on the same operation in under a second, with the conversation context intact. The guest never has to start over.
Does Voice AI speak Spanish?
Ezra supports English and Spanish ordering. Additional languages can be scoped for your brand. (CONFIRM current language list before launch.)
Does Voice AI learn my menu and specials?
Yes. Ezra is configured per brand — menu, modifiers, deals and store hours — and learns from each interaction to make future orders faster and more personalized.
Hear Ezra take an order.
Book a 20-minute demo: a live call, a live hand-off, and a quote for your store count.