Enterprise-grade, by default.
TSourcing is a Tribe Consulting company and runs to the Tribe Standard — the same certified, disciplined operation behind 2,000+ professionals across 4 countries. The scorecard enterprise buyers use, met before you ask.
- PCI DSS
PCI DSS compliant
Cardholder-data handling for call-centre environments — attestation available under NDA.
- SOC 2
SOC 2 Type II audited
Independent audit of security, availability and confidentiality controls over time.
- ISO 27001
ISO/IEC 27001 certified
Certified information-security management system covering people, process and technology.
- Continuity
Site redundancy
Four call-centre sites with fail-over routing; 24/7/365 operations with no single point of failure.
- Access
Least-privilege access
Agents work in controlled floors with role-based access to POS and brand systems; access is reviewed and logged.
- Quality
Recorded, sampled, coached
Every call recorded and QA-sampled against an agreed rubric; mystery-shopper checks; coaching loops.
Wording matters: PCI DSS compliant, SOC 2 Type II audited, ISO/IEC 27001 certified. HIPAA and GDPR are postures, not certifications, and are not claimed here. Documentation is provided under NDA on request.
Run on TIOS — the Tribe Intelligent Operating System.
Every TSourcing engagement runs on TIOS: the platform Tribe uses to recruit, train, schedule, route, record and score its own operations — including TIOS Pulse for live operational health. It is the same engine behind every company in the Tribe ecosystem, and it is why an order line at a thousand stores looks the same as one at ten.
About Tribe Consulting- Recruiting and hiring via SwiftRecruit AI
- Brand and menu training with tracked completion
- Workforce scheduling planned to your call curve
- Routing rules for human / AI / hybrid per store
- Call recording, QA sampling and coaching loops
- TIOS Pulse: live operational health, every site
- Weekly reporting portal for your operators
Security, answered.
Your security team can also write to the contact form for documentation.
Can I see your compliance documentation?
Yes. PCI DSS attestation, SOC 2 Type II report and ISO/IEC 27001 certificate are provided under NDA to prospective clients' security and procurement teams. Ask on your demo call or via the contact form.
How is cardholder data handled on order calls?
Payment handling follows PCI DSS requirements for call-centre environments. The exact flow — including whether payment is taken by the agent, by IVR, or at pickup — is agreed per brand and documented in the engagement.
What happens if a site goes down?
Calls fail over across four call-centre sites in the Tribe network; no single site is a point of failure. Site redundancy and 24/7/365 staffing are standard, not add-ons.
Who owns the call recordings and data?
You do. Recordings, QA scores and reporting data are held for the engagement and available in your portal; retention and deletion terms are set in the agreement.
Is TSourcing GDPR-relevant?
TSourcing serves US brands; where personal data of EU residents is processed (for example on this website), GDPR principles apply and are described in the Privacy Policy.
Bring your security questionnaire.
We'll answer it on the call and follow up with documentation under NDA.